Terms of Service

01Parties#

These Terms of Service ("Terms") are an agreement between you and Mori Digital Group LLC ("NarraSEO", "we", or "us") for use of the NarraSEO websites, applications, and related services (the "Service").

Notice address: Mori Digital Group LLC, 418 Broadway STE 11054, Albany, NY 12207. Support: support@narraseo.com.

02Acceptance#

By creating an account, checking a box to accept these Terms, starting a paid trial, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

Our Data Processing Addendum is incorporated by reference and applies when we process Customer Personal Data as your processor.

03Business use#

You represent that you are at least 18 years of age and have the legal capacity to enter this agreement. You also represent that you are purchasing and using the Service for business or professional purposes, not primarily for personal, family, or household use. Nothing in this representation limits rights that cannot be waived under applicable consumer law.

04Trial and automatic conversion#

Eligible Starter, Creator, Pro, Agency, and Scale plans (monthly or yearly) may include a 7-day trial with 2,000 credits and Trial-tier caps (including 1 project and 1 user, without scheduled automation or API access as configured in the product). After the trial, you are charged for the plan and billing interval you selected at checkout (including the full yearly amount for annual plans).

• A valid payment method is required to begin the trial.
• We do not charge you during the trial period.
• On day 7, the selected plan converts to a paid subscription at its then-current price and renews automatically for successive terms until cancelled.
• About three days before conversion, we send a reminder stating the charge amount and date (via Stripe's trial-ending notice).
• Cancelling during the trial prevents the conversion charge.
• Full plan entitlements replace trial caps only after conversion.
• One trial per user and per normalized email. Disposable domains may be blocked. Trial farming across accounts is prohibited. Accounts with prior billing history may be charged rather than trialed.

05Fees and renewal#

Subscription fees, add-ons, and credit packs are as described on the pricing page and in checkout at the time of purchase. Plan dollar amounts are not restated in these Terms so that marketing price changes do not silently amend this agreement.

• Subscriptions renew automatically for successive terms until cancelled.
• Renewal length, amount, and cancellation method are disclosed before you confirm billing information.
• Prices exclude taxes unless stated otherwise. You are responsible for applicable taxes.
• We may change fees with advance notice. Changes take effect for the next renewal after the notice period, except where you agree earlier or where required by law.

06Credits#

Credits are a usage right to run metered AI and related paid operations. They are not cash, have no cash value, are non-transferable, and are non-refundable except as expressly stated in Refunds.

• Each account has one shared credit pool.
• Plan credits expire at the end of the billing period plus a 3-day grace and do not roll over.
• Purchased credit packs remain valid for 12 months from grant.
• The system spends soonest-expiring credits first.
• Upgrades grant only the credit difference under the upgrade rules. Downgrades do not grant additional plan credits mid-period and do not claw back already granted credits.
• Accounts in past_due status may still spend existing credits and may purchase packs, but do not receive new plan grants until status returns to active.
• There are no automatic overage charges for credits. When the balance is insufficient, the paid operation does not start.

How long Credit Activity and credit ledger metering records are kept is described in our Privacy Policy.

07Automatic credit refill#

Automatic credit refill is optional and off unless an account owner enables it in Billing.

• When enabled, NarraSEO charges the saved payment method automatically when the credit balance falls below the threshold you set, up to the refill count you set for the period.
• Refill turns itself off after two consecutive failed charges.
• You can disable refill at any time in Billing with the same number of steps it took to enable it.
• Each refill purchase is a separate charge for a credit pack at the then-current pack price.

Auto-refill is a recurring charge mechanism separate from your subscription. Cancelling the subscription does not by itself cancel refill settings you left enabled; disable refill in Billing when you no longer want automatic pack purchases.

08Charge and release#

Metered operations use fixed per-action credit prices defined in the product. Credits are reserved before work starts. If an operation fails before delivery, the reservation is released in full. Partial delivery is settled at actual cost. If the balance is insufficient, nothing is reserved and the operation does not run.

09Fair use#

To keep the Service reliable for all customers, we enforce plan-scaled fair-use limits, including:

• Free monthly allowances for light operations, scaled to plan credits.
• Concurrency limits by plan tier.
• A maximum of 25 paid optimization runs per article across Content Boost, Humanize, and Plagiarism combined, plus hourly caps on certain previews.
• Abandoned-research caps derived from article volume.
• Monthly API request allowances. Requests past the allowance are refused with HTTP 429.
• Monthly webhook delivery allowances. Deliveries past the allowance are not sent (they are skipped and recorded as failed), rather than returned as 429 to your endpoint.

We may throttle, queue, or refuse abusive or runaway workloads that threaten platform stability.

10Cancellation#

You may cancel at any time from Billing, which opens the billing portal. No phone call, retention conversation, or cancellation fee is required. The account owner can cancel without contacting support.

• Cancel during the trial to prevent any conversion charge.
• After conversion, cancellation takes effect at the end of the current paid term. You keep access until then unless we state otherwise for a specific add-on.
• Cancelling stops future subscription renewals. It does not automatically refund past charges except as stated in Refunds.

11Refunds#

Except as required by law or as stated here, all fees are non-refundable.

First conversion exception. The first charge that ends a trial is refundable in full if you request it within 7 days of that charge and the plan credits granted at conversion are unused. Requesting that refund cancels the subscription immediately and revokes remaining conversion credits.

Every later charge, every renewal, and every credit pack purchase is non-refundable. Unused credits have no cash value at any time. Statutory consumer rights that cannot be waived remain unaffected.

12Reversals#

If a charge is refunded outside the agreed refund path, or a payment dispute is resolved against us, we may revoke unconsumed credits and suspend new paid AI operations pending review. To lift a freeze, contact support@narraseo.com. Policy refunds we grant under the 7-day first-conversion exception are processed so they revoke unused credits without treating the account as an unexplained reversal freeze.

13Downgrades#

If you downgrade to a plan with lower limits, excess projects may be archived and excess visibility prompts may be deactivated. Related data is retained rather than deleted solely because of the downgrade, subject to the Privacy Policy and account deletion rules.

14Seats#

Seats are per named user and are not to be shared across people. Additional seats may be purchased where offered. Members draw from the shared credit pool, subject to any monthly per-member ceiling the account owner sets (including a ceiling of zero that blocks member spend).

15AI output#

As between you and NarraSEO, you own your inputs and the outputs the Service generates for you, subject to third-party terms that apply to any AI or content services used to produce those outputs, and any third-party content incorporated into outputs.

Outputs are provided without warranty of accuracy, completeness, originality, or non-infringement. Outputs are not unique; other customers may receive similar output. Plagiarism, humanize, and related checks are aids, not guarantees. We do not guarantee search rankings, traffic, or business results. You must review outputs before publishing or relying on them.

16Platform compliance#

You are responsible for complying with search engine guidelines (including policies on scaled content abuse), third-party platform terms, acceptable-use rules that apply when third-party AI services process your prompts, and any AI disclosure obligations in your industry or jurisdiction.

17Prohibited data#

Do not upload or prompt with protected health information, payment card data, government identifiers, or other sensitive categories that require specialized compliance (including data that would require a Business Associate Agreement). Uploaded files and prompts may be transmitted to third-party AI providers, and we do not offer a BAA for the Service.

This restriction applies across upload and prompt surfaces, including PDF, DOCX, CSV, XLSX, JSON, text, and images.

18Crawling and credentials#

You represent that you own or are authorized to audit and crawl sites you submit, and that you authorize publishing with credentials you connect. You are responsible for those credentials and for the sites and CMS destinations you choose.

19Public sharing#

If you create share links, you are responsible for what those links expose. Shared snapshots are readable by anyone who has the URL until you revoke them.

20Acceptable use#

You may not use the Service to:

• Send spam or unlawful communications.
• Engage in cloaking, deceptive redirects, or other black-hat SEO practices.
• Upload or generate infringing, defamatory, or otherwise unlawful content.
• Misuse credentials, bypass access controls, or probe the Service without authorization.
• Scrape or harvest data you are not authorized to collect.
• Resell the Service or use it to benchmark a competing product except as allowed by law.

21DMCA#

We respect intellectual property rights and respond to notices under the Digital Millennium Copyright Act. Our designated agent to receive notifications of claimed infringement is:

Jeanherline Santiago, Copyright Agent
Mori Digital Group LLC
418 Broadway STE 11054
Albany, NY 12207
Phone: (518) 218-6704
Email: dmca@narraseo.com

Send notices to that agent (email and postal address) and include the information required by 17 U.S.C. § 512(c)(3). We may remove content and terminate repeat infringers in appropriate circumstances. Counter-notices may be submitted as provided by statute.

22Aggregated data#

We may use de-identified and aggregated usage data to operate, secure, and improve the Service. We do not use customer content to train cross-customer models. This clause is intended to align with the Privacy Policy.

23Warranty disclaimer#

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, AND WE DO NOT PROVIDE AN UPTIME SLA UNLESS A SEPARATE ENTERPRISE ORDER FORM SAYS OTHERWISE. BETA OR PREVIEW FEATURES MAY CHANGE OR STOP AT ANY TIME.

24Limitation of liability#

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NARRASEO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

These limits do not apply to liability that cannot be limited under law, or to fraud, or to your indemnification obligations. Some jurisdictions do not allow certain exclusions; in those places, our liability is limited to the maximum extent permitted.

25Indemnity#

You will defend, indemnify, and hold harmless Mori Digital Group LLC and its officers, directors, employees, and agents from claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your content, publishing, sites, crawling, credential use, or violation of these Terms or applicable law.

26Limitation on claims#

Except where prohibited, any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim accrued, or it is permanently barred.

27Export controls#

You must comply with U.S. and other applicable export control and sanctions laws. You may not use the Service if you are located in a sanctioned jurisdiction or are a prohibited party, and you may not use the Service to export controlled items without required authorization.

28Termination#

We may suspend or terminate access for non-payment, abuse, legal risk, or material breach. You may stop using the Service and delete your account as offered in the product. Account deletion is limited to the primary owner path the product provides. After a deletion request, a 14-day grace period runs before purge, and backups age out separately, as described in the Privacy Policy. Provisions that by their nature should survive (including ownership, disclaimers, liability limits, indemnity, and disputes) survive termination.

29Changes#

We may update these Terms. Each version carries a version string and date. For material changes that reduce your rights, we will provide advance notice when practicable. Continued use after the effective date constitutes acceptance, except where acceptance must be affirmative under applicable law.

30Disputes#

Governing law. These Terms are governed by the laws of the State of New York, excluding conflict-of-law rules.

Informal resolution. Before filing a claim, email support@narraseo.com with a brief description of the dispute and seek an informal resolution for at least 30 days.

Arbitration. Except for small-claims matters and intellectual property injunctions described below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable rules. The seat of arbitration is New York, New York. Judgment on the award may be entered in any court with jurisdiction.

Class and jury waiver. YOU AND NARRASEO WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity.

Small claims. Either party may bring an individual action in small claims court of competent jurisdiction.

IP injunctions. Either party may seek injunctive or other equitable relief in court to protect intellectual property rights.

30-day opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@narraseo.com with subject line "Arbitration Opt-Out" and your account email. Opting out does not affect other Terms.

Batching. If 25 or more similar arbitration demands are filed against us by or with the same counsel or coordinated filers within a 90-day period, the parties will work with AAA to administer claims in staged batches consistent with AAA mass-arbitration procedures then in effect, so that a manageable number of demands proceed together before later batches. This clause is intended to operate with, not against, AAA's then-current rules. If a court or arbitrator finds this batching provision unenforceable as to a set of claims, the class waiver still applies to the maximum extent permitted, and remaining disputes proceed individually as otherwise required.

31Miscellaneous#

You may not assign these Terms without our consent, except to a successor in connection with a merger or sale of assets. We may assign to an affiliate or successor. If a provision is unenforceable, the remainder stays in effect. Force majeure excuses performance delayed by events beyond reasonable control. Notices to us go to the Albany address and support@narraseo.com. Notices to you may go to the account email. You consent to electronic communications. English is the controlling language. These Terms, the Privacy Policy, the Cookie Policy, the DPA, and any order form are the entire agreement. If an Enterprise order form conflicts, the order form controls for that customer.

32Contact#

Questions about these Terms: support@narraseo.com.

Mori Digital Group LLC
418 Broadway STE 11054
Albany, NY 12207